TERMS AND CONDITIONS ("TERMS AND CONDITIONS") state important policies regarding use of ANANTONLINE.COM services through the website www.anantonline.com (hereinafter termed as "The service provider"), owned by M/s PECON SOFTWARE LIMITED. The terms contain important information and instructions pertaining to rights and obligations of users for availing services from ANANTONLINE.COM.
These terms and conditions, together with each accepted plan order subscribed by you, as well as, any additional terms mentioned for your plan order and the privacy policy, refund policy, state the entire agreement (THE "AGREEMENT") between you and the service provider).By subscribing to any plan order from this portal, you agree to the Terms and Conditions of ANANTONLINE.COM Portal (defined below), or obtain Services (defined below).
Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions. YOU "You" means you individually, any person, including any employer that you are acting on behalf of.
"Materials" means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the ANANTONLINE.COM Portal are the proprietary and copyrighted work of the service provider and/or its suppliers. The definition of "Materials" does not include the design or layout of the ANANTONLINE.COM Web site or any other ANANTONLINE.COM owned, operated, licensed or controlled site.
"Software" means a computer program of any kind, whether owned by ANANTONLINE.COM or a third party, whether delivered via download, CD, other media, or other delivery method, including client and or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both Software owned by the service provider and other Third Party Software.
All references to "Services" refer to any ANANTONLINE.COM service plan that you enter into with ANANTONLINE.COM through use of the ANANTONLINE.COM web portal located at ANANTONLINE.COM (the "ANANTONLINE.COM Portal") or by calling the ANANTONLINE.COM phone number mentioned on the web portal. These Terms and Conditions govern all plans available through the ANANTONLINE.COM Portal, and any use of the ANANTONLINE.COM Portal. In the event of any conflict these Terms and Conditions control any Plan Order form that you submit requesting Services ("Plan Order").
Subject to the Terms and Conditions, and other terms specific to each Service Plan, the service provider will answer your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, the service provider will attempt problem diagnosis and a solution through remote assistance, over the telephone, through chat, email or other means as it deems most appropriate under the circumstances. All undertakings under Service Plans are subject to the service provider's Limited Warranty, which is set forth below.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. The service provider has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.
You may order Services by submitting Plan Orders through the ANANTONLINE.COM Portal or by calling toll free 1800 3456888. Once ANANTONLINE.COM accepts the Plan Order submitted by you, then you will receive an email from ANANTONLINE.COM at the email address that you provide or have provided to ANANTONLINE.COM as part of the Registration Process for the Services. The service provider is not responsible for rendering Services in connection with any Plan Order that it has not accepted or expired, or if you have provided wrong or incorrect information. Refund & Cancellation Policy Applicable for Subscription Based Plans: The customer should not initiate a chargeback from its issuer bank but can stop the future payments by contacting ANANTONLINE.COM any time with the below mentioned guidelines:
The Pay As U Wish support service has been introduced for the customers who use our services on a casual basis. The Pay As U Wish support plan requires payment in advance. Customers who use our Pay-As-U-wish support plan are required to purchase a minimum of two sessions to confirm an Online Support appointment with an IT Expert. Each session is for 30 minutes time frame and all additional sessions used for Online Support are charged on completion at the Pay-As-U-Wish rate. All Pay-As-U-Wish support is provided on a first come first serve basis by an agreed appointment time with an IT Expert. All Pay-As-U-Wish customers are required to make payment by debit or credit card for all Online Support sessions via your online account.
Our Lets Rock support plan provides all the benefits of Pay-As-U-wish at a discounted rate by purchasing 4 sessions in advance. This is a saving of 25% over our Pay-As-U-Wish service! Ideal for customers who want to make a saving! The Lets rock support plan requires payment in advance to benefit from the discount. Should your online support session require using all of the Lets rock sessions on your account, you will be given a choice to purchase further discounted sessions or finish. Any support sessions unused on your account will remain active for a period of six months from the date of purchase, which will be very useful for you, should you get another problem that needs attention. All Lets rock plan customers are required to make payment by debit or credit card for all Online Support sessions in advance via your online account.
The Celebration support plan provides all the benefits of Pay-As-U-Wish at a discounted rate by purchasing 8 sessions in advance. This is a saving of 50% over our Pay-As-U-Wish service! Ideal for customers who require regular support and advice or just want to make an even bigger saving! The Celebration support plan requires payment in advance to benefit from the discount. Should your online support session require using all of the CELEBRATION sessions on your account you are given a choice to purchase further discounted sessions or finish. Any support sessions unused on your account remain active for a period of one year from the date of purchase, which is very useful for you, should you get another problem that needs attention. All CELEBRATION customers are required to make payment by debit or credit card for all Online Support sessions in advance via your online account.
The ANANTONLINE.COM Privacy Policy which is an integral part of these Terms and Conditions is incorporated here by reference. If you have not yet reviewed the ANANTONLINE.COM Privacy Policy, then please do so prior to agreeing to these Terms and Conditions. You agree that beyond the Personal Information identified in the Privacy Policy, any information or data disclosed or sent to ANANTONLINE.COM over the telephone, electronically or otherwise, is not confidential or proprietary to you.
Unless otherwise specified the Services, Materials and Software are for your personal and non commercial use in addressing matters covered by your Service Plan. You will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.
As a condition of your use of the ANANTONLINE.COM Portal or any Services, you will not use the Materials, Software or Services for any purpose that is unlawful or prohibited by these Terms and Conditions. You will not use the Services, Materials, or Software in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any ANANTONLINE.COM server, or interferes with any other party's use and enjoyment of any of the ANANTONLINE.COM Portal, the Materials, Software or Services. You will not attempt to gain unauthorized access to any ANANTONLINE.COM Portal, the Materials, Software or Services, other accounts, computer systems or networks connected to any ANANTONLINE.COM server or to any of the ANANTONLINE.COM Portal, the Materials, Software or Services, through hacking, password mining or any other means. You will not obtain or attempt to obtain any ANANTONLINE.COM Portal, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Plan Order.
Though ANANTONLINE.COM has no limits on the amount of telephone or online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber's use of the support services for the subscription based plans are subject to ANANTONLINE.COM's "fair use" policy. Under this policy, if at any time, in ANANTONLINE.COM's sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription Plan for individual use, then ANANTONLINE.COM reserves the right to suspend or terminate Subscriber's Subscription Services. In addition, ANANTONLINE.COM reserves the right to suspend or terminate any Subscription Services of any Subscriber that ANANTONLINE.COM, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to ANANTONLINE.COM; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.
You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:
ANANTONLINE.COM has no obligation to monitor the Communication Services. However, ANANTONLINE.COM reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. ANANTONLINE.COM reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever. ANANTONLINE.COM reserves the right at all times to disclose any information as ANANTONLINE.COM deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in ANANTONLINE.COM' s sole discretion. Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.
If you are not currently subscribed for a Service under a valid Plan Order, then you are regarded as a "Guest". Usage of the ANANTONLINE.COM Portal by current ANANTONLINE.COM customers outside of the scope of a Service specified under an applicable Plan Order is also treated as a "Guest". As a Guest you may use the ANANTONLINE.COM Portal and Materials (defined below) specifically designated as available to guests on the ANANTONLINE.COM Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by ANANTONLINE.COM, (b) registering with ANANTONLINE.COM and submitting Plan Orders only. The foregoing license grant is a non exclusive revocable license.
ANANTONLINE.COM may provide you with the use of e mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities and/or other message or communication facilities designed to enable you to communicate with ANANTONLINE.COM's employees and others as appropriate to your Service under a Plan Order (each a "Communication Service" and collectively "Communication Services"). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.
As permitted through a Service, you may use Materials and Software (as defined below) posted on the ANANTONLINE.COM Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.
Any use of the ANANTONLINE.COM Portal, Services, Materials or Software, other than as explicitly permitted by ANANTONLINE.COM is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to ANANTONLINE.COM and its suppliers.
You may not avail the services of ANANTONLINE.COM if you fail to provide the user id and transaction id when you are seeking support over the phone.
You may not create hyperlinks to any portion of the ANANTONLINE.COM Portal, nor any Materials or Software posted therein.
You agree to indemnify, defend, and hold ANANTONLINE.COM, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys' fees, resulting from your violation of these terms and Conditions, misuse or abuse of a Service, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. You will cooperate as fully as reasonably required in ANANTONLINE.COM's defense of any claim. ANANTONLINE.COM reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of ANANTONLINE.COM. You agree immediately to notify ANANTONLINE.COM of any unauthorized use of your account or any other breach of security known to you.
You hereby acknowledge that circumstances outside of ANANTONLINE.COM's reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in ANANTONLINE.COM's ability to schedule a support session. You hereby release ANANTONLINE.COM from any and all liability, and agree that ANANTONLINE.COM shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays.
ANANTONLINE.COM or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
For your convenience, ANANTONLINE.COM may make available Materials or Software (as each term is defined below) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement ("EULA"), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions.
The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is explicitly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. No logo, graphic, sound or image from any ANANTONLINE.COM Web site may be copied or retransmitted unless expressly permitted by ANANTONLINE.COM. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE. EXCLUSIONS FROM "SERVICES"
In connection with our Service, we may provide to you, the use of certain software which is owned by ANANTONLINE.COM or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose. The Software may be accompanied by a EULA from ANANTONLINE.COM or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.
With regard to any Software made available to you by ANANTONLINE.COM through the ANANTONLINE.COM Portal for which your acceptance of a separate license agreement is not required ("ANANTONLINE.COM Software"), you are hereby granted a revocable, non exclusive, non transferable license by ANANTONLINE.COM to use the ANANTONLINE.COM Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the ANANTONLINE.COM Software. You agree that the ANANTONLINE.COM Software is the confidential and proprietary information of ANANTONLINE.COM or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de compile, reverse engineer, disassemble, attempt to discover any source code or underlying ideas or algorithms of the ANANTONLINE.COM Software, or otherwise reduce the ANANTONLINE.COM Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the ANANTONLINE.COM Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the ANANTONLINE.COM Software. You acknowledge that this license is not a sale of intellectual property and that ANANTONLINE.COM or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the ANANTONLINE.COM Software and related documentation, as well as any corrections, updates and upgrades. The ANANTONLINE.COM Software may be used in the United States only, and any export of the ANANTONLINE.COM Software is strictly prohibited.
As part of the Services, ANANTONLINE may suggest that you acquire, install and use certain third party software ("Third Party Software"). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether ANANTONLINE.COM assists you in the acquisition, installation, and or use of Third Party Software. ANANTONLINE.COM has no rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.
Your license to the ANANTONLINE.COM Software shall remain in full force and effect unless and until terminated by ANANTONLINE.COM, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and the ANANTONLINE.COM Software and immediately delete the ANANTONLINE.COM Software from your computer.
To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
ANANTONLINE.COM ANDOR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND WHATSOEVER. ANANTONLINE.COM ANDOR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON INFRINGEMENT. THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ANANTONLINE.COM ANDOR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS ANDOR CHANGES IN THE MATERIALS ANDOR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME. IN NO EVENT SHALL ANANTONLINE.COM AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.
Notwithstanding anything to the contrary in no event shall ANANTONLINE.COM be liable to you in excess of the amounts actually paid by you to ANANTONLINE.COM under the Plan Order that is the subject of the dispute.
As part of the Services, ANANTONLINE.COM may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider's terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that ANANTONLINE.COM may elect to make available from time to time. Violation of such third party provider's terms of service may, in ANANTONLINE.COM's sole discretion, result in the termination of your customer account and use of service.
Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.
If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. ANANTONLINE.COM's failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.
The ANANTONLINE.COM Portal is available internationally and may contain references to ANANTONLINE.COM products, services, and programs that are not available in a viewer's country. These references do not imply that ANANTONLINE.COM intends to make such products, services, or programs available in such country.
ANANTONLINE.COM reserves the right to amend the Terms and Condition, and the ANANTONLINE.COM Portal at any time by (a) Posting a revised version of the Terms and Conditions on the ANANTONLINE.COM Portal (http://www.anantonline.com/terms_of_use.php), or by (b) Sending information regarding any amendment to the Terms of Service to the email address you provide to ANANTONLINE.COM in connection with registration. You are responsible for regularly reviewing the ANANTONLINE.COM website to be notified of any amendments to the Terms and Conditions. Your use of the ANANTONLINE.COM Portal or the Services after an amendment to the Terms and Conditions shall be deemed acceptance by you of the amended Terms and Conditions.
This Agreement and the rights and obligations of the parties under this Agreement and any disputes arising out of or in connection with this Agreement shall be governed in all respects by the laws of Govt. of India without regard to conflicts of laws principles that would require the application of the laws of any other jurisdiction. If you have any questions regarding Terms & Conditions, please mail your queries to info@anantonline.com