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FAQ

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General Query
- What is remote computer support?
  - Remote computer support, also known as 'online support', allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it's like watching your computer fix itself! This type of computer support works through 'desktop sharing' technology. What this means is that when you 'log in to our secure online support center', you can allow a technical support representative to 'view' and 'interact' with your computer remotely via the Web fixing problems fast.
- How long does an average support session last?
  - The average remote support session lasts anywhere from 15 to 65 minutes, depending on the type of problems you're experiencing and the service you registered for, a session may be shorter or much longer. In some cases where the computer problems are severe, we may recommend a follow up remote session or scheduling an in-home or in-office visit by a certified technician.
- How can Anantonline help me?
  - Through our 'hands free', remote computer support service, we can: • Locate and remove viruses and install and configure anti virus software. • Stop pop ups, remove adware/spyware, and install/configure antivirus software. • Install home and small office networks (including wireless networks) ensuring security. • Fix E-mail and software problems. • Fix stand alone printer, scanner and multi functional device. • Speed up your computer and increase performance; PC tune ups. • Perform standard maintenance, Windows update patches. • Install, configure and troubleshoot on new software and hardware. • Assist in data back up processes, transferring data from one PC to another. • Set up secure wireless networks. (Now on Hold) • Fix error messages or frozen screens and much more!
- Why is remote computer support better than more traditional support options?
  - Traditional computer support option is time consuming as customers either have to get hold of a local technician(time consuming) or take their PC to the nearest shop(also time consuming) to diagnose the error and then rectify the problem. Moreover, the entire procedure is also very costly (Rs. 500-1000). Remote computer support allows us to interact directly with your computer so you don't have to perform often complicated telephone instructions on how to fix your computer yourself. In this way our technicians can identify and resolve problems faster, which costs you less. Anantonline also provides customers the facility of providing multiple services under roof so that customers don’t have to call multi vendors to fix their PC. So, remote computer support is less expensive, easier to use and much more convenient than traditional support options.
- Is it user friendly to use?
  - It is very user friendly! By allowing our Anantonline remote technician to access your computer using internet they are able to fix your computer directly. All you have to do is simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it's 'hands free'. Simply log in to Anantonline.com, let go of the mouse and let us fix your PC !!!
- Do you provide ground support also?
  - Yes we provide ground or onsite support in our state (W.B.) if the problem was not resolved through remote support. We are not providing any onsite support in other state of India at this time but we are considering this in the years to come.
- How do you ensure a superior customer service experience?
  - Anantonline combines superior talent and training with its technology to deliver a cost effective computer support services to individuals and PC users. Our technicians undergo an intensive two months training process that includes Voice & Accent training and technical skills for Desktop Support Technicians. Most important, Anantonline focuses on each technician’s ability to listen to customers as they define their problems & then communicate an effective resolution. Supports on Click’s technicians use a knowledge database and a personalization engine to provide customized support services. The knowledge database grows with every interaction by capturing the customer’s problem, the solution and the specifications of the computer hardware, software and any relevant peripherals involved. The database also contains customer demographic information as well as call history so that the technician can provide assistance that is specific to the individual caller’s needs and equipment.
- How can we get in touch with Anantonline, if we want to write back?
  - You can send us any questions and general queries to Anantonline at the email address of info@anantonline.com for technical queries, we will respond within 12 hours and work with you to ensure your satisfaction.
- What are your hours of support?
  - Our service is available to customers 24x7x365 days through chat,remote support and phone. Please call us at 033 2357 6519 / 033 2357 6520 for service and 18003456888 (toll free) for enquiry.
Technical Query
- Can you get back into my computer after my session is over?
  - No, not until you log in again and request service. When you log in to Anantonline's secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.
- How can you help me over the phone?
  - We will provide support to your PC over the internet. We will remotely login to your PC & then we will diagnose the problem for you & also fix the problem which you are facing. It is like you are sitting back & watching your PC gets fixed in your front of your eyes without even moving your mouse.
- Can you provide remote support through a dial up connection?
  - Yes. However, in some cases, customers who have a dial up, mobile wireless or satellite Internet connection may experience longer online support sessions due to limited connection speeds. In addition, older PCs (over 4 yrs) running Windows 98 or Windows ME are less stable and can be more difficult to support through a slower connection. We recommend you talk with a customer support representative when scheduling an appointment. You may also consider an on site appointment when requesting service. Please call us at 033 2357 6519 / 033 2357 6520 for service and 18003456888 (toll free) for enquiry.
- What qualification does Anantonline’s technician have to troubleshoot problem on computers?
  - Our technicians are experts in Microsoft Application Trainers, Microsoft Product Specialists, A+, MCP, MCSE Certified Professionals, Network Administrators and HTML Developers. Every technician has more than 3 years experience in help desk environment. They have also undergone an extensive training course of two months to cater to customer needs and deliver excellent service.
- Do you support Apple Macintosh?
  - At the moment our support for Apple Macintosh is not available. However, we are doing our research in this field & we might add this as our service in the future.
- Do you provide support to old computers?
  - We troubleshoot older operating system up to Windows 98. If your PC is more than 5 years old, we would recommend you to upgrade the PC or get a new one as technology have now advanced & your old PC may not be compatible with the new software.
- Why Build a Wireless Home Network?
  - A network (either wired or wireless) increases the usefulness of your home computers. Wireless home networks offer even more benefits than wired ones. Why you need to register and sign up? Are you working parents? Do you want to monitor your child activity on the internet? If yes then please read below: The aim of Anantonline is to provide information and advice to adults, especially parents, about potential problems of life on the Internet and how to behave. If responsible adults understand the issues and know how to deal with safety concerns, they are better able to support young people who use the Internet and encourage them to be safe online.
- Why Parental Control is important?
  - Alarming but true. Children fail to differentiate between right and wrong. It is up to us how we guard our children from being exposed to such elements when their understanding is limited. Anantonline offers advice about how to be safe online. Learning how to use the Internet is not hard, it just takes some thinking and getting used to, like any new situation you get involved in.
- What is parental control?
  - At a young age, our kids are like clay. It is very easy to influence their thoughts and opinions without much effort. Internet and television are great influencers. Internet is huge reservoir information and contains fantastic work. However at the same time, there exist elements like pornography, violence and drug abuse which can influence them negatively. Internet is flooded with pornography. There are more than 500,000 websites containing pornographic material. Over 60% children are exposed to it somehow or the other.
- What Hardware is required to build a Wireless Network?
  - Strictly speaking, no hardware other than wireless adapters is required to build a small wireless LAN (WLAN).
- How Many Computers Can Share a WiFi Network?
  - The exact number of devices that can connect and effectively share a WiFi varies but is probably larger than you think.
- Can a Wireless LAN Share dial-up Internet Service?
  - Try either of these two approaches for setting up shared dial-up Internet access on a home WLAN.
- How can the printers still work when isn't physically connected to the side of laptop?
  - The router will broadcast the wireless signal which will be picked up by the laptop's built-in wireless card (if it has one, most new laptops do have one) or by a USB wireless network adapter click here plugged into the laptop. Normally if you're moving round the house or garden, the printer, ext CD player, etc. aren't plugged in. You can print wirelessly using a print server or a network with the printer connected and shared on another computer in the house, but that's a different question to the one you asked.
- Is 5 GHz WI-Fi Computer Hardware Better than 2.4 GHz?
  - Mainstream wireless network equipment used in routers and computers generally signals in either a 2.4 GHz range or a 5 GHz range. However, just because it carries a bigger number, 5 GHz hardware is not necessarily better than 2.4 GHz hardware.
- Is It Legal to Use Open Access WI-Fi Internet Connections?
  - Wi-Fi technology simplifies the sharing of network connections between multiple computers and people. However, using someone else's Internet service may not be legal even if it is open access.
- How Can I Get 300 Mbps Speed on My 802.11n Network?
  - 802.11n network equipment supports up to 300 Mbps of rated bandwidth under certain conditions as described here. Unfortunately, sometimes an 802.11n network will operate at much lower speeds.
- Can Wi-Fi Be Turned Off for Computers and Routers?
  - To save power and somewhat improve your network’s security, you should consider turning off the Wi-Fi radios on both the router and all computers when not using wireless connections.
- What are the previous Operating systems requires Windows 7 upgrade installation?
  - Windows 2000, Windows XP and Windows Vista
- What are the system requirements for Windows 7?
  - • 1GHz or faster 32-bit (x86) or 64-bit (x64) processor • 1GB RAM (32-bit) / 2GB RAM (64-bit) • 16GB available disk space (32-bit) / 20GB (64-bit) • DirectX 9 graphics processor with WDDM 1.0 or higher driver
- Can I Buy the Windows 7 Upgrade Edition For Use With Windows XP or 2000?
  - Yes, but there’s a catch. Only Windows Vista users will be able to do an in-place upgrade. This means that Windows XP or 2000 users will be required to do a clean install. If you’re planning on upgrading PCs for friends and family, bring a USB hard drive and be prepared to stay awhile.
- I only see one Version of Each Edition. Am I getting the 32 or 64 Bit Version?
  - All retail editions of Windows 7 will ship with both the 32 & 64 bit DVDs. This is a huge improvement over Vista where users would need to order additional disks manually from Microsoft. Users who purchase Windows 7 digitally through the Microsoft store will be allowed to choose which version they want prior to starting the download.
- As a Windows XP or Vista Home User, Do I Need to Buy Windows 7 Home Premium or can I Spring for Ultimate?
  - As long as you have a copy of Windows 2000, XP, or Vista, you can buy any upgrade edition you want. It’s important to note however that on the Vista side, this could impact your ability to perform in-place upgrades. For example, don’t expect to be able to do an in-place upgrade of Windows Vista Business to Home Premium; a clean install may be required. You can also upgrade a lower version such as XP Home to Windows 7 Ultimate.
Subscription and Sales Query
- Do you charge to diagnose my computer?
  - Yes. However, the better you can describe your problems the less time it will take to diagnose your computer and begin fixing problems. At Anantonline, we will do everything to identify and resolve your computer problems, which are in our support boundaries or at the very least, provide suggestions and next steps on resolving any issues.
- What guarantee do you provide for your service?
  - At Anantonline, our customer's satisfaction is very important to us. We ensure that we provide quality service to our customers so that they can experience “wow” service from us. Our key components of quality service are: • A carefully screened and certified team of remote service engineers. • A set of services crafted to meet all the needs for your home computer environment. • An effort to meet customer’s satisfaction & rectify the error in the PC.
Brand Query
Payment Related Query
- How can we get in touch with Anantonline, if we want to write back?
  - You can send in any kind of questions and queries to Anantonline at the email address of info@anantonline.com & we will work with you to ensure your satisfaction.
- What are your hours of support?
  - Our service is available to customers on 24x7 basis through chat,remote support and phone. Please call us at 033 2357 6519 / 033 2357 6520 for service and 18003456888 (toll free) for enquiry.
- How much does it cost?
  - Much less than traditional computer support options! By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money. There's no need to schedule an in home visit (costing upwards of Rs. 500) or taking your computer to a local repair shop (also very expensive). At Anantonline we charge per incident of remote support, or monthly/quarterly/half yearly or annual subscription plan of remote support. We encourage you to purchase more to take advantage of our discounted rates when you schedule support, or consider an annual subscription plan. You can also avail the discount rates by purchasing the incident services and get the service on off peak hours or on Anantonline's convenience.
Security Query
- Is it secure?
  - Yes. When you log in to our Secure Online Support Center you are initiating a 128 bit encrypted connection between your computer and the technician's computer. In this way, you have set up a unique one to one session that no one else can view or access during the session. That ensures your security and privacy. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over ride mouse control by simply moving your mouse.
- Can you get back into my computer after my session is over?
  - No, not until you log in again and request service. When you log in to Anantonline's secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.
- Is my card information secure?
  - Yes. We use a secure payment processor and we send your information directly to them using Secure Socket Layer (SSL) 128 bit encryption. We do not store your credit card information.
- Are my login credentials really secret or can you see them?
  - All your information provided at any point of time is always encrypted and is saved in the login server. All we can see are a series of dots & only after your permission; we can remotely access your desktop. Once the session is complete and we are disconnected, we cannot access any of your data.
- Are the files you have transferred to my computer free of malware (spyware and viruses)?
  - Certainly. All troubleshooting tools used by our technicians are continuously checked for the presence of malware. These files are transferred to your machine for troubleshooting purposes. All of these tools will be deleted after your service has been completed, unless otherwise stated.